Yogikuti wants you to be 100% happy with your purchase experience. Yogikuti is committed to providing the highest level of customer service. To ensure each customer is completely happy, we guarantee all Yogikuti products to be free of manufacturer defects and to perform to the highest quality standards & provide the best quality service.

If you are not completely satisfied with your purchase, you may return or exchange any item from us. Your order can be returned for a full refund product price.

SHIPPING POLICY

Shipping:

  • We generally ship within 1 or 2 days after the payment has been received
  • Dispatches for the day are boxed by 2.00 p.m. and are picked up between 4 to 5:00 p.m.
  • There are no dispatches on the weekends or public holidays

Packing:

  • We pack all our orders with the utmost care & protection to ensure safe delivery.

 Domestic delivery:

 International delivery:

 Delivery generally takes 5 – 6 working days by DHL

  • Delivery generally takes 12– 20 working days by India post
  • You can choose any courier method while processing your order.
  • You may track your Dhl shipments on https://www.dhl.co.in/en/express/tracking.html
  • You may track your India Post shipments on https://www.dhl.co.in/en/express/tracking.html
  • For International, Shipping prices will be as displayed on the Website while processing your order.
  • The Prices will be visible in USD, Pound Sterling, and Euro based on your IP address,
  • The Currency is dynamically computed on a daily basis
  • There is no minimum Order Value for International delivery.
  • On Orders with a value over USD 2000, we would request you to please email us at info@yogikuti.com

 Customs and import duty taxes:

Buyers are responsible for any customs and import taxes that may apply. 

Yogikuti is not responsible for delays due to customs.

In the USA up to 800$  Import duty is free.

Australia up to 1000$  Import duty is free.

Hongkong also has the Import duty is free.

Singapore, Taiwan, South Korea, China, Saudi Arabia, UAE, Japan & Hongkong has a positive experience.

Europe: European countries will have to pay Import duty

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply.

 

 Return & Exchange:

 You can apply for a return or item exchange within 7 days of the item’s arrival.

  • Customers can cancel their order before the item is shipped for delivery. After the item has been shipped, the shipping amount can’t be refunded. You can demand a refund of the product amount only or item exchange without shipping amount as per the Policy.
  • In case of a refund: Only product amount excluding shipping will be refunded within 7days of returned product arrival at our Yogikuti office, Pune.

 Return & Exchange may not be accepted in the following circumstances:

  • If the item has been damaged/made defective by the customer. (except for the package of clothing being opened to check the item)
  • The item’s value has decreased remarkably due to the customer’s usage/consumption. (ex: Breaking the seal of the product)
  • If Product value has decreased remarkably due to its time-sensitive nature and it cannot be re-sold.
  • Unrecoverable liability has been made to the seller due to customization or unique production of items.
  • To apply for a return or exchange, you will bear the cost for the shipping and delivery cost for the round trips. Unless the seller is responsible for the item discrepancy or defect.

International Delivery:

Once the item has been shipped overseas for international delivery, the return will not be accepted unless the item that you receive is a discrepancy or a defect.

If you receive a defective item, you can contact us directly via email: ecommerce@yogikuti.com  with the photos of the defective item, order no:#0000, and the name of the buyer. all details are necessary for a quick process.

How to return my items? Easy! Follow the steps below

 Send us an email: ecommerce@yogikuti.com

  • Dispatch the Package off with the appropriate Shipping Provider and We’ll Process your Refund Within 7days of returned product arrival.

We want to make it right for you, as quickly and easily as possible.

Contact a customer care team member on the below email,

E-mail: ecommerce@yogikuti.com

Ph: +919011058211

Attn: returns

YOGIKUTI PVT.LTD

Krishnai Bungalow

Sr./No.: 56/3 Kawade Nagar Lane -4

Opp. Vaijayanthi Gaikwad Clinic

Pimple Gurav Pune – 411061

+919011058211

Email: ecommerce@yogikuti.com

Thank you!

Yogikuti Team

We will continue to honor our original vision: To provide premium quality innovative & technically useful products for the practice of yoga.

Ama-Ali

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